NHTSA complaint: 2009 MERCURY MARINER — SERVICE BRAKES
MY DAUGHTER WAS INVOLVED IN AN ACCIDENT DUE TO FAULTY BRAKES. WE HAVE HAD THE VEHICLE IN TO HAVE REPAIRS AT THREE DIFFERENT SHOPS, THE LAST TWO BEING AT FORD. THE FIRST TWO SHOPS COULD NEVER GET THE BRAKES RIGHT. FORD FINALLY GOT THEM TO WORK FOR A PERIOD OF TIME. THEY WENT OUT AGAIN. FORD HAD THE CAR FOR ANOTHER MONTH- IT TAKES MONTHS EVERY TIME. PAID ANOTHER $2445. AND STILL NO BRAKES. HAVE CONTACTED FORD CORPORATE AND THEY REFUSE TO HELP OR GIVE ME DOCUMENTATION TO THAT EFFECT. FORD CASES ARE CAS-28178357 AND CAS-27857368. I HAVE TWO OTHER MARINERS AND THIS ONE JUST ISN'T RIGHT. PLEASE ADVISE MY OPTIONS. I DON'T WANT TO SELL OR TRADE THIS WITH A PROBLEM THAT COULD POSSIBLY HURT OR KILL SOMEONE. THANKS!
National Highway Traffic Safety Administration — Office of Defects Investigation