# 2002 AUDI ALLROAD — SEATS
> NHTSA complaint `1707189` · 2020-11-17 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** Yes
- **Vehicle towed:** No
## Vehicle
- **Make:** AUDI
- **Model:** ALLROAD
- **Year:** 2002
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** SEATS
- **Miles at failure:** 150,000
- **Speed:** 35 mph
## Narrative
I WAS DRIVING MY CAR AND FELT MY BACK IN PAIN/BURNING. THE HEATED SEAT ELEMENT HAD CAUGHT THE SEAT BACK ON FIRE AND BURNED A HOLE THROUGH THE SEAT AND BURNED MY SKIN. LUCKILY, I WAS ON A CITY STREET WITH A SPOT ABLE TO PULL OVER IMMEDIATELY, TURN OFF THE CAR, AND SMOTHER THE FLAME WITH MY JACKET. I THINK THIS IS EXTREMELY DANGEROUS. HAD I BEEN DRIVING AND UNABLE TO PULL OVER THIS WOULD HAVE BURNED ME MUCH WORSE OR CAUSED AN ACCIDENT. I AM EVEN MORE CONCERNED BECAUSE WHEN I REPORTED IT TO AUDI ALL THEY HAD TO SAY WAS IT'S OUT OF WARRANTY AND ASK ME TO PAY $190 TO DIAGNOSE IT. I DON'T THINK 'OOPS IT'S OUT OF WARRANTY' COVERS MY SEAT CATCHING ON FIRE AND BURNING ME WHILE I'M DRIVING. THIS COULD HAVE EASILY BECOME A DEADLY INCIDENT IN DIFFERENT DRIVING CONDITIONS! HOW IS THIS OK?! THIS IS CLEARLY A SAFETY HAZARD. THIS NEEDS TO BE RECALLED IMMEDIATELY!
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*