# 2019 MERCEDES-BENZ GLC350E — ELECTRICAL SYSTEM
> NHTSA complaint `1709988` · 2020-11-30 · Mercedes-Benz USA, LLC
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** MERCEDES-BENZ
- **Model:** GLC350E
- **Year:** 2019
- **Manufacturer:** Mercedes-Benz USA, LLC
- **Component:** ELECTRICAL SYSTEM
- **Miles at failure:** 40,000
## Narrative
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ GL350. THE CONTACT STATED THAT WHILE DRIVING AND ACCELERATING FROM APPROXIMATELY 15 MPH TO 60 MPH, THERE WAS AN ABNORMAL BURNING ODOR INSIDE OF THE VEHICLE. A MESSAGE DISPLAYED ON THE INSTRUMENT PANEL INSTRUCTED THE DRIVER THAT THE VEHICLE WOULD SHUT-OFF WITHIN 3 MINUTES. THE CONTACT STATED THAT THE VEHICLE LOSS MOTIVE POWER, STALLED AND SHUT-OFF WITH SEVERAL UNKNOWN MESSAGES DISPLAYED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE ODOR CAME FROM THE BATTERY. THE VEHICLE WAS TOWED TO MERCEDES-BENZ OF SPRINGFIELD (295 BURNETT RD, CHICOPEE, MA 01020. (413)624-4100) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. *DT*JB
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*