# 2019 INFINITI QX30 — AIR BAGS
> NHTSA complaint `1712699` · 2020-12-11 · Nissan North America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** INFINITI
- **Model:** QX30
- **Year:** 2019
- **Manufacturer:** Nissan North America, Inc.
- **Component:** AIR BAGS
- **Miles at failure:** 16,000
- **Speed:** 40 mph
## Narrative
I HYDROPLANED MY VEHICLE WHILE DRIVE BETWEEN 55-60 MPH OF INTERSTATE 10 IN HOUSTON, TX ON 11/28/2020. I SLIDE ACROSS FOUR LANES AND FRONT END COLLIDED WITH A CONCRETE BARRIER. NOT ONE OF MY AIRBAGS DEPLOYED. THE FRAME WAS BENT AND RIPPED NEXT TO THE SENSORS AND I REPORTED THIS TO NISSAN/INFINITI. MY INSURANCE CRASH INVESTIGATOR AND THE BODY SHOP ALL STATED MY AIRBAGS SHOULD HAVE DEPLOYED. THE NISSAN INVESTIGATOR [XXX] DECLARED THAT SHE IS THE FINAL SAY ON THE SAFETY OF MY AIRBAGS AND CLAIMS THAT IT IS HER OPINION THAT I DID NOT MEET THE QUALIFICATION FOR MY AIRBAGS TO DEPLOY. I HIT THE CONCRETE WALL AT PROBABLY AROUND 30-40 MPH AND CAME TO A DEAD STOP. I HAD NOTHING TO HELP WITH THE SHARP SNAP OF MY NECK FROM THE IMPACT. [XXX] UNPROFESSIONALLY YELL AT ME THAT SHE IS THE AUTHORITY ON THE EFFECTIVENESS AND SAFETY AND THEN HUNG UP THE CALL ON ME AFTER STATING THAT I DID NOT SHARE HER OPINION AND ASKING HER MULTIPLE TIMES IF SHE WOULD SEND ME A REPORT OF HER FINDINGS FOR MY RECORDS, WHICH SHE REFUSED TO DO. I DO NOT KNOW HOW TO CONTACT ANYONE ELSE IN NISSAN INVESTIGATION DEPARTMENT AND I BELIEVE THIS IS SOMETHING THAT COULD HARM A LOT OF PEOPLE IF MY AIRBAGS WERE FAULTY. NISSAN/INFINITI HAD AIRBAG RECALLS IN THE 2017 MODEL AND IT IS POSSIBLE THERE ARE STILL ISSUES. I HAVE PHOTOS OF THE DAMAGE AND THE AIRBAG SENSORS.*DT    INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).  *TR
---
*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*