# 2020 SUBARU FORESTER — SERVICE BRAKES
> NHTSA complaint `1712985` · 2020-12-13 · Subaru of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** SUBARU
- **Model:** FORESTER
- **Year:** 2020
- **Manufacturer:** Subaru of America, Inc.
- **Component:** SERVICE BRAKES
- **Miles at failure:** 10,000
- **Speed:** 5 mph
## Narrative
ON THE MORNING OF OCTOBER 1, 2020, I PULLED THE CAR OUT OF MY GARAGE. I WAS THE ONLY OCCUPANT,.   THE CAR WAS PARKED FACING THE WALL, ON THE OPPOSITE SIDE OF THE GARAGE DOOR, AND I HAD TO BACK OUT OF THE GARAGE INTO MY DRIVEWAY, PUTTING THE CAR IN REVERSE.   I THEN HAD TO TURN RIGHT, INTO MY DRIVEWAY LEADING TO THE STREET. AFTER I SHIFTED THE GEAR FROM REVERSE INTO DRIVE, THE CAR STARTED MOVING FORWARD SPONTANEOUSLY, AND I WAS UNABLE TO STOP IT, NOR STEER THE STEERING WHEEL. MY RIGHT FOOT WAS ON THE BRAKE PEDAL, BUT I WAS UNABLE TO STOP THE VEHICLE. THE BRAKE PEDAL FELT HARD AND WOULD NOT GO DOWN.   I FOUND THE CAR GOING FORWARDS TOWARDS THE GARAGE, BUT SLIGHTLY TO THE RIGHT OF THE OPEN GARAGE DOOR. I WAS ALSO NOT ABLE TO TURN THE CAR WITH THE STEERING WHEEL, WHICH WAS ALSO STIFF.  I WAS FULLY AWARE OF THE FAILURE, AND MY INABILITY TO CONTROL THE VEHICLE, WITH THE CAR GOING TOWARDS MY HOUSE, AND THE BRAKE NOT BEING EFFECTIVE.   MY WIFE,[XXX]WHO WAS AT THE DOOR, WAS WATCHING AND HELPLESS.   THE CAR THEN HIT THE PILLAR/ POST, BETWEEN MY GARAGE DOORS AND STOPPED, HITTING THE RIGHT SIDE, OF THE FRONT OF THE VEHICLE INTO THE GARAGE POST.   I NOTIFIED MY INSURANCE COMPANY AND DROVE THE CAR TO SUBARU'S SERVICE CENTER, AND HAS SINCE LEFT THE CAR THERE.   I HAD MET EXPERIENCED A SIMILAR SITUATION ABOUT 2-3 DAYS EARLIER. AT THAT TIME, I DID NOT THINK MUCH OF IT.   THE CAR IS WITH THE SERVICE DEPARTMENT OF [XXX], SUBARU DEALER, AND THE SERVICE MANAGER, CAN EXPLAIN THE DAMAGES TO THE CAR
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*