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2016 CHRYSLER TOWN AND COUNTRY — UNKNOWN OR OTHER

2 injured · 1716412 · 2020-12-30

Vehicle

Make
CHRYSLER
Model
TOWN AND COUNTRY
Year
2016
Manufacturer
Chrysler (FCA US, LLC)
Component
UNKNOWN OR OTHER

Severity

Deaths
0
Injured
2
Fire
No
Crash
No
Police report
No
Medical attention
Yes
Vehicle towed
No

Narrative

ON DECEMBER 24, 2020 OUR RIGHT PASSENGER SIDE REAR DOOR MALFUNCTIONED AND ENDED UP TRAPPING MY TODDLERS HEAD IN BETWEEN THE DOOR AND VEHICLE FRAME. IT WAS INCREDIBLY TRAUMATIC FOR ALL INVOLVED. THOUGH THE INCIDENT LIKELY LASTED LESS THAN A MINUTE, IT WAS A TERRIFYING FRANTIC MINUTE IN WHICH I TRIED EVERYTHING TO GET THE DOOR OPEN AS IT CONTINUED TO TRY AND CLOSE ON OUR BABY WHO WAS SCREAMING IN PAIN AND TERROR. IT TOOK ALL OF MY STRENGTH TO MANUALLY PRY OPEN THE DOOR TO RELEASE HIS HEAD. WE BROUGHT THE VEHICLE TO OUR LOCAL DEALERSHIP TO BE LOOKED OVER, ASSUMING A MALFUNCTIONING SENSOR OF SOME SORT. THEY DID DIAGNOSTICS AND REPORTED NO CODES WERE EVIDENT AND THEY COULD NOT REPLICATE THE MALFUNCTION. THEN LAST NIGHT 12/30/2020 THE LEFT REAR PASSENGER DOOR EXPERIENCED A SIMILAR MALFUNCTION AND BEGAN CLOSING ON MY CHILD. MY HUSBAND WAS FORCED TO MANUALLY RIP THE DOOR OFF OF OUR CHILD TO AVOID SIMILAR INJURY. IN THE PROCESS, PLASTIC PIECES OF THE TRACK WERE DISLODGED AND THE DOOR IS NO LONGER OPERATIONAL. IN THIS INSTANCE, LOSS OF ELECTRICAL FUNCTIONING ON THAT SIDE IS A BLESSING AS THE DOORS ARE MALFUNCTIONING AND OTHERWISE PRESENT SIGNIFICANT DANGER TO OUR FAMILY AS NO OBVIOUS CODE DEFECTS HAVE BEEN ABLE TO BE DETECTED YET. HOWEVER THE RIGHT REAR DOOR AND THE BACK HATCH REMAIN OPERATIONAL AND THEREFORE A POTENTIAL DANGER. BOTH TIMES THE VEHICLE WAS STATIONARY

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11385602
Machine
JSON-LD · Markdown