TL* THE CONTACT OWNS A 2019 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, HE HAD MISSED A LEFT TURN AND DROVE 300 FT OFF OF A CLIFF AND NOSE DIVED INTO AN EMBANKMENT. THE CONTACT HIT HIS FACE ON THE STEERING WHEEL AND WAS KNOCKED UNCONSCIOUS. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. AN AMBULANCE WAS CALLED AND THE CONTACT WAS RUSHED TO EMERGENCY ROOM WHERE HE HAD AN EMERGENCY SURGERY FOR A BROKEN BACK. POLICE DID ARRIVE ON THE SCENE; HOWEVER, THE CONTACT WAS UNAWARE IF A REPORT WAS FILED. DUE TO THE FAILURE, THE VEHICLE WAS TOWED TO TRI LAKES FORD(180 STATE HWY F &, 65, BRANSON, MO 65616) WHERE IT WAS SERVICED AND REPAIRED WITHOUT THE CONTACT'S KNOWLEDGE. THE VEHICLE WAS RETURNED TO THE CONTACT ONCE HE LEFT THE HOSPITAL. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE VEHICLE HAD BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 27,500.