# 2020 KIA SORENTO — SERVICE BRAKES
> NHTSA complaint `1728313` · 2021-02-20 · Kia America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** Yes
- **Vehicle towed:** No
## Vehicle
- **Make:** KIA
- **Model:** SORENTO
- **Year:** 2020
- **Manufacturer:** Kia America, Inc.
- **Component:** SERVICE BRAKES
- **Miles at failure:** 20,000
- **Speed:** 65 mph
## Narrative
THE ABS DOES NOT WORK CORRECTLY. WHEN I CONTACTED KIA THEY SAID THAT THE BRAKES ARE SUPPOSED TO PULSATE MY KIA DOES NOT DO THAT WHEN I HAVE TO SLAM ON MY BRAKES THE BRAKES DO WHAT I CALL SKIP WHERE MY FOOT IS USUALLY PUSHED OFF BRAKES AND STOPS BRAKING COMPLETELY. DUE TO THIS MY FAMILY ALMOST LOST OUR LIVES WHEN I COULD AVOID A DEER THAT RAN OUT INTO THE ROAD WHEN I WAS EVATUCATING FOR HURRICANE DELTA.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*