TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING ON THE HIGHWAY AT 25 MPH, A VEHICLE DROVE INTO THE CONTACT'S LANE CAUSING THE CONTACT TO REAR END THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT REQUIRED MEDICAL ATTENTION DUE TO SUSTAINING BACK AND KNEE INJURIES. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000. *DT