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2014 JEEP GRAND CHEROKEE — SEATS

1 injured · 1744668 · 2021-04-30

Vehicle

Make
JEEP
Model
GRAND CHEROKEE
Year
2014
Manufacturer
Chrysler (FCA US, LLC)
Component
SEATS
Miles at failure
85,270

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

WE WERE IN A CHURCH PARKING LOT, SUNDAY MORNING AT ABOUT 10AM. OUTSIDE TEMP WAS 65 DEGREES. VEHICLE WAS STATIONARY. MY WIFE GOT IN THE PASSENGER SEAT AND THE HEADREST POPPED OUT AND STRUCK HER IN THE BACK OF HER HEAD. SHE LATER DEVELOPED A HEADACHE AND GENERAL DIZZINESS. WE STAYED IN THE REST OF THE DAY SO SHE COULD LAY DOWN. NOT SURE IF A TELESCOPING HEADREST WAS A FEATURE, I DID A WEB SEARCH TO SEE WHAT THE ISSUE WAS. I READ ABOUT THE 'EXPLODING HEADREST', A TERM THAT DESCRIBES WHAT IT WAS LIKE. LOOKING AT THE INSIDE OF THE HEADREST, I CAN SEE THE BROKEN PLASTIC TABS THAT WERE DESCRIBED BY OTHERS. I ASSUMED THIS WOULD BE A RECALL ITEM, BUT WAS DISAPPOINTED TO LEARN IT WAS NOT. AFTER CALLING THE DEALER, WE WERE GIVEN AN ESTIMATE OF $850 TO REPLACE IT. THIS IS OBVIOUSLY A BAD DESIGN AND SHOULD BE REPLACED AS A RECALL FIX. WE DON'T HAVE THE MONEY NOW SO WILL HAVE TO LIVE WITH IT EXTENDED.

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11414680
Machine
JSON-LD · Markdown