# 2013 BMW X5 — STRUCTURE:BODY
> NHTSA complaint `1750355` · 2021-06-03 · BMW of North America, LLC
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** BMW
- **Model:** X5
- **Year:** 2013
- **Manufacturer:** BMW of North America, LLC
- **Component:** STRUCTURE:BODY
- **Speed:** 20 mph
## Narrative
I own a 2013 BMW X5 with the soft-close door feature. On June 2, 2021, I was making a right-hand turn when the driver's door flew all the way open without warning. The door then slammed shut as I finished the turn, injuring my left wrist. It was determined that the soft-close door latch mechanism is failing and needs replaced. The soft-close latch does not consistently secure the driver's door. No warning was given by the vehicle to indicate the door is open or not latched properly. I informed BMWNA of the issue and they declined to offer any assistance with the repair, estimated to cost $900.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*