On 10/26/2019, the 2017 Chevrolet Silverado was being driven in heavy traffic on the 134/210 Freeway area of Glendale, California. The truck was going 10 mph, and when the driver went to stop, the brake petal pressed to the floor, resulting in a rear end collision with the car in front of it. The driver of the first car appeared uninjured, but filed a claim later that he had ongoing lower back issues. The brake light only went on after the incident. The truck was driven to a local Chevrolet dealer and the brakes were serviced a few days later. The vacuum pump was the reason why the truck did not stop. It is notated on paperwork and confirmed when speaking to the Service Manager on Friday, November 1st at 4:30 pm. The service manager also reported there was now a recall to fix the problem, so it would be fixed and a new vacuum pump would be put in (Vacuum Pump Replacement Special Coverage N182198000). A claim was filed with GMC to pay for the damage and take over the insurance claim made by the owner of the truck, as well as the car in front of it. GMC came out to the Chevrolet dealer during that time, and GMC reported to the owner that they would not help with fixing the vehicle or the insurance claims. The owner requested the final report three times and there was no response. The truck had been reported to multiple service providers that there were issues with the stopping of the brakes in 2019. It was requested by the owner that the brakes were inspected so that they coul