← NHTSA complaints

2019 TOYOTA SIENNA — AIR BAGS

1 injured · 1754821 · 2021-06-29

Vehicle

Make
TOYOTA
Model
SIENNA
Year
2019
Manufacturer
Toyota Motor Corporation
Component
AIR BAGS

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

I own a 2019 Toyota Sienna with 52,200 kms. I bought it January 29, 2021. On Saturday, June 26, 2021, I was exiting the Quebec to Lévis ferry on the Lévis side. As I went up the metal ramp at 10-12 km/hr, ALL the airbags suddenly deployed with a great boom. We hit nothing. ALL The front and side airbags deployed. The front windshield was broken and one of the side windows was totally shattered. In fact it was not there any more. Pieces of broken glass flew all over the car and hit us. The vehicle filled up with smoke. On board was my wife and I and our two special needs sons. We had to hurriedly get them unstrapped and hand them to ferry workers on the outside. I was the only one injured. I received the airbag straight in my face and it hurt my neck. I have had a headache and neck ache ever since (today is June 29). I ignore the reason for which the airbags deployed. But I do know that Toyota has had to recall other 2019 Siennas for spontaneous deployment of their airbags. Maybe it is an airbag defect. My vehicle was still under warranty. The fire department and police were on the scene. The Levis Ferry director wrote a report. The Levis police report is LVS-210626-008. Thank you.

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11422870
Machine
JSON-LD · Markdown