The contact owned a 2002 Chevrolet Suburban. The contact stated that while driving at 40 mph, there were cicadas flying towards the front driver side windshield that obstructed the contact's visibility which caused the contact to crash into a utility pole. The air bags did not deploy. The contact was transported to the hospital by ambulance for injuries sustained. A police report was filed. The vehicle was first towed to a towing yard then towed to an auto body shop where the insurance company deemed it totaled. The manufacturer was made aware of the failure and had sent out a field representative to inspect the vehicle and retrieved the event data recorder from the vehicle. The failure mileage was 260,000.