# 2021 TESLA MODEL Y — LANE DEPARTURE: ASSIST
> NHTSA complaint `1760337` · 2021-07-29 · Tesla, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** TESLA
- **Model:** MODEL Y
- **Year:** 2021
- **Manufacturer:** Tesla, Inc.
- **Component:** LANE DEPARTURE: ASSIST
## Narrative
I purchased the Tesla Full Self-Driving capability via subscription for my 2021 Tesla Model Y on Saturday, July 17, 2021. On Sunday, July 18, 2021 at approximately 12:40pm CT.  while activating the Smart Summon feature in a private residential parking lot, the car drove itself into a tree damaging the front of the car resulting in a total cost of $1,799.32.  Tesla is refusing to refund me the $200.00 for the Self-Driving subscription after their software malfunctioned.  This is a dangerous feature that is available to millions of drivers.   Video footage of the incident is here: https://vimeo.com/580859343  This is the description of Smart Summoned directly from Tesla’s website: https://www.tesla.com/support/autopilot#usingautopilot  Smart Summon is designed to allow your car to drive to you or a location of your choosing, maneuvering around and stopping for objects as necessary. Like Summon, Smart Summon is only intended for use in private parking lots and driveways. You are still responsible for your car and must monitor it and its surroundings at all times and be within your line of sight because it may not detect all obstacles. Be especially careful around quick moving people, bicycles and cars.  To use Smart Summon, open your Tesla app, tap Summon and then select the Smart Summon icon. To activate the feature, press and hold the COME TO ME button. Alternatively, tap the target icon, set the target destination of your choice by adjusting the map, and then press and 
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*