# 2019 TOYOTA RAV4 — STEERING
> NHTSA complaint `1761696` · 2021-08-06 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 2
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** Yes
- **Vehicle towed:** Yes
## Vehicle
- **Make:** TOYOTA
- **Model:** RAV4
- **Year:** 2019
- **Manufacturer:** Toyota Motor Corporation
- **Component:** STEERING
- **Speed:** 45 mph
## Narrative
Steering suddenly locked up. Car steered to the right went off the road. Turned over several times and landed upside down.  Causing serious injuries to myself and the driver.  I was in hospital 3 weeks total with broken ribs , broken vertabrae and dislocated shoulder.  Cuts on feet from the glass.   Driver had cuts on head and dislocated shoulder.      Prior to accident, I had reported (twice) to dealer that steering wheel felt loose.  The second time, I had him write it down on report when I came in for oil change.  So I have proof that I reported it.   They checked steering and said they couldn't find anything wrong;  but the problem was it didn't do it all the time.  Sometimes it would take quite a few seconds before it would react if I would turn it a little left or right.   Eventually, it did lock up and caused the horrible accident.  The accident occured on November 26, 2020.  I typed that date, but somehow this report changed it to Aug 6 and I can't seem to change it.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*