NHTSA complaint: 2020 FORD EXPLORER — STRUCTURE:BODY:HATCHBACK/LIFTGATE
I have a serious safety issue with my 2020 Ford Explorer. The tailgate has unexpectedly closed when loading or unloading items from the cargo area. This is due the foot activation function. When loading/unloading heavier items you must stand close to the bumper. In so doing the foot activation closes the tailgate. This has happened at least 6 times including closing on my wife and grand children. The attached photo shows a skin scrap I sustained in blocking the tailgate from closing on a grandchild. I have talked to the dealer about deactivating the foot function. They responded it cannot be done.
National Highway Traffic Safety Administration — Office of Defects Investigation