# 2016 CHRYSLER TOWN AND COUNTRY — UNKNOWN OR OTHER
> NHTSA complaint `1772647` · 2021-10-09 · Chrysler (FCA US, LLC)
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** CHRYSLER
- **Model:** TOWN AND COUNTRY
- **Year:** 2016
- **Manufacturer:** Chrysler (FCA US, LLC)
- **Component:** UNKNOWN OR OTHER
- **Speed:** 65 mph
## Narrative
Greetings,      My name is [XXX], age 27. I am a young single mother of two children, and as I felt like I was truly blessed to get any car that would be reliable to take me to work. Unfortunately, I was leased a 2016 Chrysler Town Country vehicle, as I still owe $11,000 after making monthly payments of $367.00 since May 13th, 2021., with a $4,200 payment down. What I thought was a blessing for my situation, but in reality it was a predatorial loan in disguises from The Contra Costa County, public Auto Auction.          As I only had this car for 5 months, I am now seeming to be extremely frustrated that I am being charged $500.00 to get my car serviced, as Chrysler Dealership is the only reliable source to service this vehicle due to the complication of their being a specific machine to add transmission fluid into the transmission. There is a check engine light exact for my transmission sensors, but it actually needs to be changed immediately.       Due to my financial hardship that COIVD has caused me as a young single mother, I am unable to pay for this unknown excessive charge for the proper service. This is causing a huge delay within trying to get this problem fixed before the transmission ends up blowing out on me. I was also informed that I would not be eligible to get a rental in return for the amount of days that It will take to get an appointment at a Chrysler Dealership.     Please have a supervisor contact me immediately regarding this concern, this is causing a 
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*