# 2020 CADILLAC CT5 — AIR BAGS
> NHTSA complaint `1777192` · 2021-11-05 · General Motors, LLC
## Severity
- **Deaths:** 0
- **Injured:** 2
- **Fire:** No
- **Crash:** Yes
- **Police report:** Yes
- **Medical attention:** Yes
- **Vehicle towed:** Yes
## Vehicle
- **Make:** CADILLAC
- **Model:** CT5
- **Year:** 2020
- **Manufacturer:** General Motors, LLC
- **Component:** AIR BAGS
- **Speed:** 30 mph
## Narrative
I have had many issues with Onstar failing. I bought the 2020 Cadillac CT5 AWD 10/2020. It took Onstar over a month to connect to my car to provide AT&T internet plan (via Onstar). On 4/22/21 I was hit in my driver front & wheel, Onstar failed- never contacted us & the airbags did not deploy. I noticed my Onstar light was red. Onstar was repaired during the body shop repair. Soon after I picked up the car (approximately 1 month) the SRS light came on & Onstar turned red again on 7/31/21. Dropped off the car to be repaired 8/13/21. After repair, SRS light came on again on 8/29/21. Then 10/4/21 the entire CUE system malfunctioned, could not use Carplay, Car Internet would not work, & Navigation would not load.  10/30/21 I cranked my car & left keys in car, the doors locked- which it should not have done. My Onstar app could not unlock the car. I called Onstar to unlock the vehicle & was told they were receiving a "busy signal, spinning sign" when trying to reach my car. My car finally shut off after idling for so long, and it unlocked the doors. I dropped off for service again 11/4/21. GM & Onstar both investigated car for the failures following the accident that occurred 4/22/21-both companies said no issue was found. GM downloaded data from wreck data,  I received the report and it was missing data.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*