# 2021 VOLKSWAGEN ID.4 — STEERING
> NHTSA complaint `1778045` · 2021-11-10 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** ID.4
- **Year:** 2021
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** STEERING
- **Speed:** 5 mph
## Narrative
Pulling into a parking space, using reiterative braking (B Mode). When applying brakes, car bolted and could not be controlled.  It jumped a curb and drove straight toward a building.  Brakes would not respond.  Steering would not respond.  I managed to steer the car avoiding the building but taking down a bench and ripping up the turf in front of the building. Car made a complete u-turn before coming to a stop.  At that point, all electrical systems shut down, including the outside mirrors--they retracted.   There was damage to exterior of the car-- a torn side molding and scratches and minor dents from bushes and the bench that was destroyed.   The infotainment completely shut down.  when I finally was able to restart the car, the systems came back on slowly, one at time.  The car was towed by VW Roadside Assistance to a collision center for body repairs.  It will be towed to the dealership after body repairs to diagnose the problem.  I did not want to drive the car, not knowing if it is safe to drive.  I had to file an insurance claim for the damage to the car and to the property that was damaged in the process.  No other cars were damaged.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*