The contact owned a 2018 Nissan Maxima. The contact stated that while driving at 35 MPH, he became unconscious behind the wheel due to medication. The contact crashed into another vehicle however the air bags did not deploy causing his face to hit the steering wheel. The contact also stated that he fractured his back in 7 different locations as a result of the failure and required medical attention via ambulance. The vehicle was totaled and towed to his residence where Nissan came and towed the vehicle to the dealer. A police report was filed. The occupants in the other vehicle were not injured. The manufacturer was notified of the failure. The failure mileage was 39,357.