The contact owns a 2012 Chrysler Town and Country. The contact stated while driving approximately 25 mph when the contact crashed into another vehicle which resulted in none of the air bags deploying. The contact sustained injuries to the knee and head injuries, the contact's daughter which was sitting in the passenger seat sustained a headache, and the contact's son which was seated in the rear driver's side seat sustained a headache and sought medical treatment. A police report was taken and the vehicle was towed to the contact's residence and was towed again to an insurance mechanic. The contact stated no warning lights were illuminated. The manufacturer was not informed of the failure. The failure mileage was approximately 80,901.