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2016 CHRYSLER TOWN AND COUNTRY — UNKNOWN OR OTHER

1 injured · 1784670 · 2021-12-24

Vehicle

Make
CHRYSLER
Model
TOWN AND COUNTRY
Year
2016
Manufacturer
Chrysler (FCA US, LLC)
Component
UNKNOWN OR OTHER

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

Back sliding door inoperable, dealership sold the vehicle this way, neglected to disclose the issue. When we noticed we refused the sale, dealership added to the sale contract that it would be fixed before delivery, vehicle was not fixed before delivery after several attempts, and a third party off site company attempted to fix the issue. Dealership had the vehicle for 36 days before coming to a temporary fix, door still has issues opening and closing. Sometimes won’t open at all or just close instantly after opening pinching/crushing anyone who isn’t fast enough to get out of the way in the door. Door has also come completely off the track at one point. The door will not stop if it starts to close, it will slide closed into you or a child, the censors do not work as designed apparently. I sincerely hope for a fix as I am terrified of my children being trapped in emergency situation, or in general entry exit of vehicle.

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11444895
Machine
JSON-LD · Markdown