The contact owns a 2016 Ram 1500. The contact stated that while driving approximately 30 mph, the driver lost control of the vehicle and crashed into a tree. During the incident, the front end sustained severe damage but the airbag did not deploy. The driver sustained an injured neck and back which required medical treatment. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified. The failure mileage was 96,000.