# 2016 FORD C-MAX — SEATS
> NHTSA complaint `1786460` · 2022-01-04 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** C-MAX
- **Year:** 2016
- **Manufacturer:** Ford Motor Company
- **Component:** SEATS
## Narrative
We drove from Cincinnati, OH to Wray, Co for Christmas.  We drove 15 hrs straight back home ( gas and potty breaks).   I drove the last 9 hrs. I have fibromyalgia and osteoarthritis. So the heated seats are wonderful - usually.  Yes, I used the heated seats almost all the way.  I’m always hurting so I didn’t notice a problem. On our last gas stop I told my husband I must have been sweating because I felt like I had a heat rash.   We got home at 3 am and my husband said it looked more like a burn.  It was painful and when I looked at it I saw blisters.  Next morning it was more painful and red and ugly looking.  I called Ford Corporate to give them a heads up that there was an issue with their heated seats. They stated they couldn’t help. Sorry I got hurt. Take it to local service and let them know. Called Ford service - they can get me in on Jan 17 and I have to pay for it.  I just want someone aware that their heated seats can cause severe burns.   Btw.  The burn is on my upper right thigh.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*