The contact owns a 2002 Honda Accord. The contact stated that while driving at 70 MPH, the contact crashed into a guard rail, and then the median's metal barrier. None of the air bags deployed upon impact. The contact sustained a bulging disc in her neck, and her husband, who was the passenger, had a broken neck. The contact and her husband later received medical treatment at the hospital. A police report was filed. The vehicle was towed to a tow yard and later taken to the contact's residence, where it remained. The insurance company did not deem the vehicle totaled. The manufacturer was not made aware of the failure. Prior to the collision, the vehicle had previously been serviced for the driver's and passenger's side air bags. The failure mileage was 258,673.