The contact owns a 2018 Kia Forte. The contact stated she was at standstill at a parking space when another vehicle backed into the front passenger side of the vehicle. The air bags did not deploy. The contact sustained a bulging disc on the neck, vertigo, and a concussion from the whiplash. The contact did not seek medical attention at the moment but did go to the hospital 8 days later. A police report was filed. The vehicle was not drivable. The vehicle was towed to the collision shop and had the bumper, the front passenger side headlight, and the steering column repair. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 22V031000 (Air Bags). The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 17,000.