The contact owns a 2010 Dodge Caliber. The contact stated that while driving at approximately 40 MPH, she lost control of her vehicle. The contact stated that she crashed into a pole, however, the air bag did not deploy. The contact stated that there were no warning lights illuminated at the time. The contact stated that no medical attention was needed, and no police report was made. The contact stated that she then had the vehicle towed to her residence where it remained in her possession. The contact stated that she then contacted the dealer, as well as the manufacturer who advised her to contact the NHTSA Hotline. The failure mileage was 189,000.