The contact owned a 2017 Tesla Model-S. The contact stated while driving approximately 55 MPH, there was a sound of something fracturing on the vehicle. There were issues with the steering functionality. The vehicle drove off the side of the road and crashed into a telephone pole, then landed on an embankment. All air bags were deployed. The vehicle was destroyed. The vehicle was towed to an auction facility. The police and fire department arrived on the scene. There was a police report. The contact and passenger received medical treatments for back injuries. The manufacturer was notified of the steering failure prior to the accident, and after. The approximate failure mileage was unknown.