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2020 MERCEDES-BENZ GLC 350 E — ENGINE

fire · 1819686 · 2022-06-16

Vehicle

Make
MERCEDES-BENZ
Model
GLC 350 E
Year
2020
Manufacturer
Mercedes-Benz USA, LLC
Component
ENGINE
Speed
75 mph

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

This is in reference to a 2020 Mercedes GLC350e Plug-In Hybrid. Sole owner purchased January 2020 with under 4 Thousand miles on the odometer, 3 years extended warranty. Took car only to MB Henderson dealership for service/maintenance performance on the vehicle and nowhere else. Dealership has records. The GLC350e received no recall of any kind. On November 11, 2021, the car coolant alert displayed and instructed to shut engine down, key off of ignition and stop everything -- car was not safe to drive. In contacting MB Henderson, NV dealership, they concurred with the display and asked that the vehicle be towed to their facility for further inspection -- No MB Dealership had the capacity to tow the vehicle to their service facilities. So I called using my own AAA Towing and the dealership received the 2020 GLC350e at their facility. They had it overnight and the next day. After checking everything found they can't reproduce the Coolant warning alert display and said the car was safe to drive. Fast forward to March 8th, 2020 this display resurfaced while driving on Interstate 15 southbound to Los Angeles. Called dealership, and their recommendation was again repeated -- Shut off engine, tow it to the nearest dealership. The locatioin was between Bakers and Barstow, and the nearest MB dealership was in Riverside, CA. This is a desolated area and unsafe to stay or leave the car where it is. With what I learned from the November 12, 2021 service performed by the de

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11469607
Machine
JSON-LD · Markdown