The contact owned a 2014 Honda Civic. The contact stated that while driving at an undisclosed speed, the passenger's side front tire drove over a pothole, causing the driver's side front air bag to deploy. The driver's side air bag struck her on the right arm. The contact slammed on the brake pedal and the vehicle drove off-road, crashing into an embankment that damaged the front end of the vehicle. The contact received medical attention on the scene for cuts and bruises to her right arm. A police report was filed. The vehicle was towed to a tow yard and deemed totaled by the insurance company. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000. The VIN was unavailable.