The contact owned a 2014 Subaru Impreza. The contact stated that while his wife was driving approximately 20 mph for unknown reasons, she veered off the road into a ditch, rolled over, and crashed into a tree. There were no warning indicator lights illuminated. The air bags did not deploy. The vehicle was towed to an independent lot. The driver sustained injuries to her back, fractured vertebrae, and a cracked sternum and received medical attention. A police report was filed. There was no reported fire. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The vehicle was towed by the insurance company and deemed a total loss. The failure mileage was approximately 64,000.