The contact owned a 2022 Tesla Model 3. The contact stated while driving at approximately 65 MPH with the "auto-pilot" engaged, the vehicle approached another vehicle in traffic from behind and had gotten too close. The contact stated that she depressed the brake pedal to slow down when the vehicle inadvertently accelerated at high speed. The contact steered to the left to avoid rear-end crash with the vehicle directly in front. Additionally, the contact stated that the steering wheel had become hard to turn and the vehicle crashed into the highway divider. The vehicle's front end had crashed into the divider wall and the vehicle ricocheted across four lanes of traffic and ran off the roadway onto the right shoulder and was stopped by having crashed with small trees and bushes. The contact stated she did not notice any warning lights. The contact stated that she had been transported by ambulance to a trauma center. The contact stated that she had compression fractures of her spine, suffered soft tissue damage to her neck, and right wrist soft tissue damage, and rib fractures on the left side. The vehicle had been towed to an impound lot, and the police were on the scene and filed a report. The contact stated that her insurance provider had declared the vehicle a total loss. The manufacturer had been informed of the failure. The failure mileage was 4,400.