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2013 KIA SORENTO — ELECTRICAL SYSTEM

fire · 1865525 · 2023-01-14

Vehicle

Make
KIA
Model
SORENTO
Year
2013
Manufacturer
Kia America, Inc.
Component
ELECTRICAL SYSTEM
Speed
30 mph

Severity

Deaths
0
Injured
0
Fire
Yes
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

My vehicle was having trouble starting so I scanned it and found out it might be part of a recall. I called Kia recall department and they confirmed that there was a safety recall for my engine and to make an appointment with the dealership. I called the Longmont Kia Fowler dealership in November but they refuse to service the recall for mr in a timely manner. They said it would take 2 months to even do the diagnostic that was a safety concern. They said all Kia dealerships are busy with the recalls and I would just have to wait. I called Kia management back and told him my concerns and documented every call because I didn't know what to do and needed help but didn't have another vehicle. Kia just said keep on them and didn't tell me not to drive the vehicle or that my life could be in danger like it was. The engine caught on fire in December and I was put in considerable danger. It was towed to Kia Fowler Longmont and they have refused to service it or give me a rental car. First they never did the diagnostic and filed the wrong request for the incorrect recall and then tried to lie about it. Now they're on their third reason of why I don't qualify for the recall that kia already confirmed I am part of throuhout this ordeal sayin I didn't ask for it to be serviced before the damage was done, which was not true and I've records of them refusing to service it in a timely manner and make me wait 2 months which was dangerous. Now they're saying since I'm not the original own

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11501742
Machine
JSON-LD · Markdown