The contact owned a 2016 Ram 3500. The contact stated that while driving at 35 MPH, he crashed into another vehicle waiting at a stop light. The driver-side air bag did not deploy upon impact. The other driver was taken to the hospital; however, the driver's whereabouts are unknown. The contact also sustained whiplash which he was treated for days after the accident. A police report was filed. Due to the damage, the contact's vehicle was towed to an independent tow yard where it was deemed a total loss. The contact went to the dealer and notified them about the air bag failure; they then referred him to the manufacturer. The contact filed a claim with the manufacturer and an investigator was assigned to look into the failure. The investigation determined that since the contact did not depress the brake pedal prior to the accident, the air bags did not deploy. The vehicle was destroyed. The failure mileage was approximately 242,000.