The contact owned a 2000 Honda Civic. The contact stated that while driving 45 MPH, another vehicle ran a stop sign. The contact turned to the right to avoid a crash but ended up crashing into the rear corner of another vehicle. The vehicle also ended up striking the embankment on the side of the road. The air bags failed to deploy. The contact sustained injuries to the lower back and sought medical attention. The other vehicle was damaged. A police report was filed. The vehicle was towed and deemed a total loss. The manufacturer was made aware of the failure and referred the contact to the Insurance provider for assistance. A case was opened regarding the failure. The approximate failure mileage was 130,000.