NHTSA complaint: 2019 HYUNDAI ELANTRA — ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER
I am contacting you regarding Service Campaign 993 (Atni-theft software upgrade). My car was stolen on March 7th, 2023 due to a lack of the required safety system on anti-theft software and immobilizing. Although, the recall updates and adds the mentioned safety issues, However, my war was stolen due lack of these safety systems. The car was recovered by police, however, it is damaged (Window, ignition cylinder, body of the car, bumpers, etc) I did contact the Hyundai customer care center, and I was told that Hyundai is not going to reimburse the cost of the repair of the damages to my car (although the safety issue in their Elantra cars caused this accident). I believe they should be responsible for any theft damages to the car because of the safety issue in Recall 993. Please let them know that it is not the owner's responsibility to pay for the damages that occur due to the lack of the required safety issues in their product. I am requesting the issuance of another Recall which reimburses all repair costs due to theft damages to the cars related to the safety issues in Recall 993.
National Highway Traffic Safety Administration — Office of Defects Investigation