# 2010 TOYOTA VENZA — ELECTRICAL SYSTEM
> NHTSA complaint `1884019` · 2023-03-30 · Toyota Motor Corporation
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** Yes
- **Crash:** No
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** TOYOTA
- **Model:** VENZA
- **Year:** 2010
- **Manufacturer:** Toyota Motor Corporation
- **Component:** ELECTRICAL SYSTEM
- **Speed:** 25 mph
## Narrative
On or around March 10, 2023, as my wife and daughter were driving the driver's side heated seat started burning/smoking. Immediately, my wife turned off the seat and returned home. I found there was an existing recall for this issue but only for the Southeast Toyota Distributors, I purchased my car in Missouri.  I took the vehicle to the local dealership in Clarksville, Tennessee. Not only would they not honor the recall, but charged me $115.88 to confirm the burning of the seat.  I contacted Toyota 7 times thus far and they are refusing to help because the recall only affected the Southeast Distributor group. I find this ludicrous as all the vehicles were made at the Georgetown, Kentucky plant. I simply want the remedy that Southeast Toyota Distributors gave their customers: Removal of bad heating unit, return of $115.88 charge of confirmation, and a return of the accessory charge I paid in December 2009.  Thank you, [XXX]  INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*