# 2021 KIA TELLURIDE — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
> NHTSA complaint `1884925` · 2023-04-03 · Kia America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** KIA
- **Model:** TELLURIDE
- **Year:** 2021
- **Manufacturer:** Kia America, Inc.
- **Component:** FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
## Narrative
While driving in a parking garage and going down a ramp to the next level, all of the lights on my dashboard popped on and the brakes stopped working. The emergency brakes failed to work, and we crashed into a wall/air conditioning unit.   Luckily, we were going slow since we were in a parking garage and did not hit another car, but if we were on a highway and/ my entire family were in the car, someone could have died not only in my car but in other cars.   The vehicle has been inspected by the dealership, but only after 3 weeks, and I've had to call to get any sort of communication from Kia. They have been horrible with communication. They also have not offered guaranteed reimbursement for a rental car nor have they offered a loaner. Insurance has inspected the car from a collision perspective and gave a quote on the damages.  There were warning lights on as we were going down the ramp when the brakes went out.
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*