# 2003 FORD WINDSTAR — STEERING
> NHTSA complaint `1902269` · 2023-06-15 · Ford Motor Company
## Severity
- **Deaths:** 0
- **Injured:** 1
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** No
## Vehicle
- **Make:** FORD
- **Model:** WINDSTAR
- **Year:** 2003
- **Manufacturer:** Ford Motor Company
- **Component:** STEERING
- **Speed:** 50 mph
## Narrative
The rear axle on my vehicle snapped while I was driving causing me to lose control and leave the roadway. I contacted Ford who told me there was a recall for the rear axle of my vehicle and that I would have no out of pocket expenses for the repairs and the towing of the vehicle to the service center. After they set up the towing I received a message saying I had to pay $381 for the towing before they would dispatch the tow truck. I called Ford customer service and they told me that now they can't find in their notes where they told me towing was covered. After asking to speak with a supervisor and being told they're not going to transfer me because they know their supervisor can't do anything more then what they can do I was placed on hold for an hour just to be told they can't find it in their notes and then I was hung up on. I shouldn't have to pay almost $400 to have my vehicle that just had a catastrophic failure causing me to wreck towed for servic after I was lied to about the towing being covered
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*