The contact owned a 2004 Honda Accord. The contact was stopped at a traffic sign and was rear-ended by a light truck. The contact stated that she had looked down at her lap when she was struck she said the impact caused her to hit the steering wheel with her face. The contact stated that she was rendered unconscious. The contact stated that when she regained consciousness the police and emergency technicians were on scene. The driver of the other vehicle had fled the scene. The contact stated that the air bags had not been deployed. The contact stated that the police had filed a report. The contact stated that the damage to the rear end of her vehicle was so severe that the vehicle had to be towed to an impound lot. The contact was transported to an ER where she was diagnosed with a traumatic brain injury, she had suffered a broken nose and whiplash to her neck. The contact stated that her vision had been impaired and she was losing her sight. The manufacturer had been informed of the failure. The contact's insurance provider had declared the vehicle a total loss. The failure mileage was approximately 133,000.