The contact owned a 2006 Nissan Altima. The contact stated while exiting the highway, the contact lost control of the vehicle and struck a tree, causing several damages to the front of the vehicle. The air bags did not deploy, causing several injuries to the contact's right eye, cuts, and bruises to the left side of the contact's body. The contact sought medical attention. A police report was filed. The vehicle was towed and deemed a total loss by the insurance company. The manufacturer was not notified of the failure. The failure mileage was 210,000.