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2016 MERCEDES-BENZ C300 — UNKNOWN OR OTHER

1 injured · 1908211 · 2023-07-09

Vehicle

Make
MERCEDES-BENZ
Model
C300
Year
2016
Manufacturer
Mercedes-Benz USA, LLC
Component
UNKNOWN OR OTHER
Speed
20 mph

Severity

Deaths
0
Injured
1
Fire
No
Crash
No
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

The small plastic located inside the sliding panoramic sunroof explode and the Panasonic sunroof can be open/close or up/down normally but when I hit close it will stop where the broken pieces was and the roof will automatically move back to the fully open position Dealer said need the rail replaced -2057800175 -2057800275 Motor is broken, need to be replaced , he said after saying the roof can go forward and backward, up and down but can’t close completely. I was gullible to believe what the technician and sale guy said. Technically technician can check the voltage and say it for sure if it is broken. Also, a technician already knew that the sliding rail is damaged. He jumped to the conclusion that motor is broken because of sunburn. I have asked my nephew what he would do in this situation. He innocently said he would replace new sliding rails first and try to run if the “alleged motor “ is really broken. If it is broken, he can just switch to a new motor before testing to confirm it working. He wouldn’t decide to buy a new motor that cost $1,400 extra while the old one might be working properly. Anyway, labor with rails and “motor” cost $3500. Then later I learn I’m not alone. How many affected from this defective parts that Mercedes doesn’t sell it separately. Owner must buy 2 set of rails- a left set and a right set. Cost $1100 total. So since the number of affected are pretty high, a few factory in China and turkey decides to produce these little and sel

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11531128
Machine
JSON-LD · Markdown