The contact owned a 2005 Honda Accord. The contact stated while driving 35 MPH and attempting to pass a vehicle on the right lane of the road, the vehicle lost power steering functionality and pulled to the left side of the road and towards the median. The contact did not recall whether a warning light was illuminated. The vehicle crashed into the pole of a traffic sign, and the traffic sign broke the windshield. The air bags failed to deploy and the seat belts pretensioners failed to engage, causing the contact to hit her head against the windshield. The shattered pieces of the windshield were propelled to the contact. The contact stated that she was unconscious for an hour. The contact was transported to the hospital by emergency unit. The contact sustained severe headaches and was advised to follow up with a neurologist. Additionally, the contact sustained minor lacerations on the legs and arms. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 230,000.