The contact owns a 2019 Honda Odyssey. The contact stated that while her grandchild was seated in the third-row driver-side seat, the seat belt became twisted around the waist and he became stuck in the seat belt. The contact unbuckled the seat belt but the seat belt failed to retract and loosen the child from the restraint. The child began to scream in pain as attempts to loosen the belt made it tighter. The contact called the authorities who sent the fire department to assist; the fire department was forced to cut the seatbelt to release the child. The child sustained red markings around his waist but did not need any medical assistance. The dealer and the manufacturer were both notified of the failure but neither provided any assistance. The vehicle had yet to be repaired. The failure mileage was approximately 59,000.