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2023 MAZDA CX-30 — SERVICE BRAKES

crash · 1960837 · 2024-01-23

Vehicle

Make
MAZDA
Model
CX-30
Year
2023
Manufacturer
Mazda Motor Corp.
Component
SERVICE BRAKES

Severity

Deaths
0
Injured
0
Fire
No
Crash
Yes
Police report
No
Medical attention
No
Vehicle towed
No

Narrative

I have been the owner of a 2023 Mazda CX-30 since July 2023. On [XXX], 2023, I received automated warnings on the dashboard and through the Mazda App stating, "ActiveSense system malfunction. ActiveSense advanced safety and driver support system may not operate correctly." The service department at the dealership where I purchased the car explained that the sensors had overheated due to the hot weather. Unfortunately, a similar warning appeared on the dashboard on [XXX], and this time it resulted in damage to the car. On that day at 13:33, while maneuvering into a parking spot in the parking garage with my foot on the brake pedal, the car suddenly and rapidly accelerated and collided with a concrete post. Fortunately, I am unharmed but shaken, and the front of the car sustained damage. Immediately after the incident, I contacted the service department, explained the situation, and requested an emergency service to assess the car. The service department conducted checks on the brakes and suspension, performing a full-circle inspection. Their report stated, "Could not find any evidence to support the customer's claim." The service advisor expressed disbelief in the issue I described, stating he had not heard of such problems before. Contrary to the service advisor's disbelief, records on NHTSA.gov reveal numerous instances of sudden unintended acceleration while pushing on brakes for Mazda CX cars (CX5, CX30, CX50). These instances have occurred and have been reported nation

Source

Authoritative
NHTSA ODI Flat-File Downloads
ODI Number
11567357
Machine
JSON-LD · Markdown