NHTSA complaint: 2012 FORD FUSION — STEERING
I was driving, the power steering failed and caused me to start to lose control of my vehicle while turning on the freeway, which caused me to slightly crash into the side wall and almost go over the highway into the water. I also hit my head on the driver side window and felt very dizzy for a while afterwards. Because I was so in shock and scared, I wasnât able to drive the car home for hours, so I pulled onto the side of the road and called my family to let them know what happened. When I purchased the vehicle I wasnât informed of any issues with the model. Both this model and several others were included as part of a recall, and the car was taken into the shop and ârepairedâ by past owners, yet the power steering failed again. There is no active unrepaired recall because the car was brought in before and worked on by Ford mechanics who then cleared the recall after fixing the car because they deemed the issue to be addressed. However, the issue is still ongoing. It is not fixed at all. I purchased this car last year, and if I wouldâve known this would happen or that the car had so many issues I never wouldâve bought it. Iâve taken the car to several dealerships that have said the problem is a complete failure of the steering gear, yet when I take it in to ford dealerships they state that the âextended warranty is expiredâ and that they canât do anything about the vehicle needing a recall. I almost lost my life, I have a car that I cannot drive and have
National Highway Traffic Safety Administration — Office of Defects Investigation