# 2023 VOLKSWAGEN ID.4 — SERVICE BRAKES
> NHTSA complaint `1967714` · 2024-02-15 · Volkswagen Group of America, Inc.
## Severity
- **Deaths:** 0
- **Injured:** 0
- **Fire:** No
- **Crash:** Yes
- **Police report:** No
- **Medical attention:** No
- **Vehicle towed:** Yes
## Vehicle
- **Make:** VOLKSWAGEN
- **Model:** ID.4
- **Year:** 2023
- **Manufacturer:** Volkswagen Group of America, Inc.
- **Component:** SERVICE BRAKES
- **Speed:** 5 mph
## Narrative
When I am parking at 5mph in a medical center parking structure, the car suddenly got an uncontrollable acceleration that hit the parking cement and hit the wall in front of the parking area.   I cannot imagine that if it is not in the parking structure with 5 mph, it will be fatal or injured and  hit more  people and cars on the freeway. I want a safe vehicle and spent over $55K for my daily chore. I lost confident on an electric vehicle, and hope your agency will iron all these out prior to introduce to the public.  It is similar to the following case: An owner from Georgia describes what happened after getting into the ID.4, putting a foot on the brake, and then putting it into gear. “The car jumped forward and I had to press brakes with all my strength to keep it from accelerating to full ‘throttle.’ It did the exact same when I put it in reverse. I turned the car off, got out, gave it a couple of minutes, and tried two more times. It did the same thing every time.  “It is like the accelerator is pressed to the floor as soon as you put it in gear without you touching it. I almost hit my house due to the wheels being turned before the first try.” Having had the car for only two weeks, “I called a tow truck to take it to the dealer.”
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*Source: [NHTSA ODI](https://www-odi.nhtsa.dot.gov/downloads/) · AI Analytics · CC0 1.0*