The contact owned a 2014 Jeep Cherokee. The contact stated when she was reversing (R) out of the parking space, when she straightened the vehicle and shifted to drive (D) the vehicle independently accelerated. The contact stated that the vehicle crossed over several parking lot barriers and crashed into the front end of a parked vehicle. The contact stated that the acceleration happened so fast she was not able to depress the brake pedal and she did not notice how fast she was moving. It was unknown if any lights illuminated. The vehicle crashed into the front end of the parked vehicle. The contact's driver's side hood and grill were crushed, and her driver's side wheels well and fender were also crushed and damaged. The driver's side door was badly damaged and could not be opened. The contact was transported by ambulance to a hospital. She said she was treated for a bruise on her left knee, she had no other injuries. The parked vehicle was unoccupied. The police were on the scene but did not file a report. The vehicle was towed to an impound lot and the contact stated that her insurance company later called to advise her that the vehicle was a total loss. The manufacturer was not informed of the failure. The failure mileage was approximately 104,000.