NHTSA complaint: 2020 LEXUS UX — ELECTRICAL SYSTEM
What component or system failed or malfunctioned, and is it available for inspection upon request? My Lexus 2020 UX200's brake malfunctioned and caused a crash accident into a restaurant on February 29th. It was inspected by Lexus Liability and an independent mechanic on March 13th, 2024. How was your safety or the safety of others put at risk? The accident is a horrible experience for me go through when the Lexus failed to stop without fault on my part. It put myself and people in the restaurant in great risk of serious injuries. Has the problem been reproduced or confirmed by a dealer or independent service center? The independent mechanic my husband and I hired conducted assessment and confirmed that the accident was caused by brake module malfunction. The Lexus freeze data shows Brake module voltage from ecu appears to have dropped to 8.6 volts prior to accident which caused the brake module malfunction. At the time of inspection, the voltage was 13.8. It appears that the voltage drops intermittently. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Manufacturer Lexus inspected the car on March 13th under product liability Case #240301000412. There is a police report. Insurance AAA totaled the car without inspecting the braking system. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The car was originally purchased as a brand
National Highway Traffic Safety Administration — Office of Defects Investigation